HappyPath Labs | About | AWS / CCaaS / Cloud Communications

Our name

The software term ‘happy path’ refers to the optimal flow of a process or user journey; one where everything goes as expected. Think of it as the best route to a desired outcome.
We liked that as a name and a mission.

What are we?

We’re a Select Tier AWS partner specialising in transformative, end-to-end contact centre solutions.

Who are we?

HappyPath Labs was founded by Dave Hayes, Gavin Coakley and Denis McCarthy – three operations, IT and software professionals with proven expertise, coupled with a desire to do things differently.

Dave Hayes

Managing Director

E: dave.hayes@happypathlabs.com

With over 15 years’ experience in Contact Centre delivery, Dave’s strength lies in the application of software and technology to overcome business challenges and underpin transformation strategies. Throughout his career Dave has led teams of Software Engineers, Product SMEs, MI & BI Analysts, Project Managers, Business Analysts, Workforce Planning, Lean Blackbelts, and other Operational Shared Services/Support Teams.

Gavin Coakley

Chief Operating Officer

E: gavin.coakley@happypathlabs.com

Gavin’s core experience is in Business Strategy, Operational Excellence and Client Engagement. Over 14 years he has held various executive roles across multiple industries, including Service Delivery Director, Operations Director while also leading teams in Quality Assurance, Learning and Development, Training and Risk & Compliance.

Denis McCarthy

Chief Technical Officer

E: denis.mccarthy@happypathlabs.com

Denis has 16 years’ experience in Full Stack development, primarily as a Senior Software Engineer. He has worked on AWS Cloud, Database, Infrastructure as Code (IaC), DevOps, Server side and Frontend development. He also holds a First Degree Honours Masters in Management Information Systems.

"Innovation is at the heart of their approach"

"We are partnering with HappyPath to migrate our legacy contact centre platform to a new customised cloud solution for our business. It is evident that innovation is at the heart of their approach and by adapting to our needs, they are delivering a solution that is scalable and future proofed. With their extensive contact centre experience, HappyPath understand the nuances of our industry and are exceeding our expectations in project delivery. We highly recommend their CCaaS services to anyone seeking transformation, innovation, and a partner with a deep understanding of contact center operations."

Paddy Morrissey, Group Chief Revenue Officer, Org Group

"Leaning on and learning from their technical guidance "

“ The HappyPath team are powering our contact centre migration to Amazon Connect. With a constant focus on outcomes, the HPL team have embedded themselves in our business and formed a formidable partnership with our internal teams. We’re leaning on and learning from their technical guidance to navigate AWS and customise Amazon Connect to meet our complex omnichannel CCaaS needs."