Digital 1st...

Human when it matters!

Simplify and transform human connection with our cutting-edge CCaaS solution.

Our modulised Contact Centre as a Service (CCaaS) solution delivers advanced capabilities in:

Omnichannel Communications 
Workforce Engagement & Optimisation
Business Insight & Analytics
ML & AI Automation
Payments & PCI compliance
EKKO – Voice of the Customer
Virtual Assistants / Bots
CAST – Proactive Customer Campaigns

This is what we do!

Accredited AWS Partner: Design, deploy & scale next-gen contact centres solutions.
Industry leaders: Transform customer experience across all sectors.
Innovation driven: We challenge the status quo and bring about positive change
Your partner: We guide your contact centre’s tech transformation.
People-centric focus: Innovation that prioritises the user experience.

What you need, when you need it!

Customisable: Build the perfect fit for your business, targeting specific and strategic outcomes.
Engagement & Loyalty:  Elevate customer and employee engagement, loyalty and advocacy.
Scalable:  Scale up or down as your business needs evolve.
Engagement & Loyalty Boost:  Enhance customer and employee experiences.
User-Centric Innovation: A  seamless user experience is our priority at every step.

Interested to find out more?

Get in touch and discover what the future of contact centre technology looks like, and what it can do for your business.

"Innovation is at the heart of their approach"

"We are partnering with HappyPath to migrate our legacy contact centre platform to a new customised cloud solution for our business. It is evident that innovation is at the heart of their approach and by adapting to our needs, they are delivering a solution that is scalable and future proofed. With their extensive contact centre experience, HappyPath understand the nuances of our industry and are exceeding our expectations in project delivery. We highly recommend their CCaaS services to anyone seeking transformation, innovation, and a partner with a deep understanding of contact center operations."

Paddy Morrissey, Group Chief Revenue Officer, Org Group

"Leaning on and learning from their technical guidance "

“ The HappyPath team are powering our contact centre migration to Amazon Connect. With a constant focus on outcomes, the HPL team have embedded themselves in our business and formed a formidable partnership with our internal teams. We’re leaning on and learning from their technical guidance to navigate AWS and customise Amazon Connect to meet our complex omnichannel CCaaS needs."

Leon Van Gendt, Director of Engineering, Abtran